Question 1

What is the Wasiaxis School Management System?

Accepted Answer

Wasiaxis is a cloud-based School ERP that brings admissions, attendance, fees, examinations, timetables, and parent communication into one platform. Every module shares the same student and staff records, so data entered once — a new admission, a grade change, a fee payment — is reflected everywhere instantly, without duplicate data entry.

Question 2

Can Wasiaxis handle multiple campuses or branches?

Accepted Answer

Yes. Wasiaxis supports a multi-branch architecture from a single account. You can manage separate campuses under one institution, assign branch-level administrators, and choose to view reports either per branch or consolidated across your entire school group.

Question 3

Do you offer a free trial before we commit?

Accepted Answer

Every plan includes a 14-day free trial with full access to core modules, using sample data or your own. No credit card is required to start, and our onboarding team is available during the trial to help you import real student and staff records if you decide to proceed.

Question 4

How is Wasiaxis priced?

Accepted Answer

Pricing is based on active student count and the modules you enable, billed annually or monthly. This keeps costs predictable as your school grows and means you never pay for seats you are not using. Contact our sales team for a quote tailored to your enrollment size.

Question 5

Can parents apply online without visiting the school?

Accepted Answer

Yes. The admissions portal lets parents fill out an application, upload documents such as birth certificates and previous report cards, and pay the application fee entirely online. Your admissions team reviews everything from a single dashboard with a clear approve, waitlist, or reject workflow.

Question 6

Does the system support entrance tests or interview scheduling?

Accepted Answer

Admissions officers can schedule entrance assessments or interviews directly against applicant records, and the system sends automated email and SMS reminders to parents. Interview results and test scores are stored on the applicant profile so the whole panel sees the same information.

Question 7

How does an applicant become a full student record?

Accepted Answer

Once an application is approved, a single action converts it into a permanent student profile — carrying over documents, guardian details, and class placement — and automatically generates a roll number, class section assignment, and login credentials for the parent portal.

Question 8

Can we customize the application form per grade level?

Accepted Answer

Yes. Form builder tools let you add, remove, or make fields mandatory per grade or program, so a kindergarten application can request different information than a Grade 9 transfer application, without needing developer support.

Question 9

What information is stored in a student profile?

Accepted Answer

Each profile centralizes personal details, guardian contacts, class and section history, attendance summary, fee ledger, exam results, disciplinary notes, and uploaded documents. Staff with the right permissions see one consolidated view instead of switching between spreadsheets.

Question 10

Can we bulk-promote students at the end of the academic year?

Accepted Answer

Yes. A year-end promotion wizard lets you review pass and fail lists by class, then promote entire sections in one action while automatically carrying forward historical academic and attendance records for reference in future years.

Question 11

How do we handle transfer certificates and student exits?

Accepted Answer

The system generates transfer certificates and leaving certificates from stored student data, pre-filled with attendance percentage, conduct remarks, and academic standing. Exited students are archived rather than deleted, so historical records remain searchable for reference checks.

Question 12

Can teachers and admins search or filter students easily?

Accepted Answer

Yes. Advanced filters let staff search by name, roll number, class, section, fee status, or attendance percentage, and results can be exported to Excel or PDF for reporting or board meetings.

Question 13

Can teachers manage their own class from the portal?

Accepted Answer

Teachers get a dedicated dashboard to mark attendance, enter grades, upload lesson materials, and message parents — all scoped to the classes assigned to them, so they never see data outside their teaching load.

Question 14

How does Wasiaxis handle staff scheduling and substitutions?

Accepted Answer

Timetables are built per teacher and per class simultaneously, so conflicts are flagged automatically. When a teacher is on leave, the system suggests available substitutes based on subject qualification and free periods, and notifies the substitute instantly.

Question 15

Is there a way to track teacher performance and workload?

Accepted Answer

Admins can view teaching hours, grading turnaround time, attendance marking consistency, and parent-communication responsiveness per teacher, giving academic coordinators objective data for performance reviews.

Question 16

Can teachers grade assignments and record marks digitally?

Accepted Answer

Yes. Teachers can create assignments, set due dates, record marks against a rubric, and have those marks flow directly into report cards without re-entering data during exam season.

Question 17

What methods can we use to mark attendance?

Accepted Answer

Attendance can be marked manually by a teacher from the class register, via biometric or RFID devices at the gate, or through a QR code scan on the parent app for pickup verification — all methods write to the same attendance record.

Question 18

Do parents get notified about their child’s absence?

Accepted Answer

Yes. As soon as attendance is marked, an automated SMS, email, or push notification is sent to registered guardians if the student is absent or late, so parents know within minutes rather than finding out at the end of the day.

Question 19

Can we set up alerts for chronic absenteeism?

Accepted Answer

You can configure thresholds — for example, three unexplained absences in a month — that automatically flag a student to the counselor or academic coordinator for early intervention, before it affects academic standing.

Question 20

Is attendance data linked to report cards automatically?

Accepted Answer

Yes. Attendance percentage for the term is pulled directly into report cards and transfer certificates, so there is no manual reconciliation between the attendance register and academic documents.

Question 21

Can parents pay fees online through the system?

Accepted Answer

Parents can pay tuition, transport, and activity fees through integrated payment gateways using cards, bank transfers, or local wallets. Receipts are generated instantly and stored in the parent portal for future reference.

Question 22

How do we set up different fee structures per class or program?

Accepted Answer

You can define fee heads and amounts per grade, program, or even individual student — supporting scholarships, sibling discounts, or staff-ward concessions — and the system calculates the correct invoice automatically each billing cycle.

Question 23

What happens when a payment is overdue?

Accepted Answer

The system applies configurable late fees, sends automated reminders to guardians, and gives your finance team a real-time dashboard of outstanding dues by class, so follow-ups are targeted instead of blanket reminders to everyone.

Question 24

Can we generate financial reports for audits or board meetings?

Accepted Answer

Yes. Collection summaries, outstanding dues, refund logs, and category-wise revenue reports can be exported for a chosen date range, giving your finance team audit-ready documentation without manual spreadsheet work.

Question 25

How are exam schedules created and shared with students?

Accepted Answer

Academic coordinators build exam timetables by class and subject, and the schedule is published instantly to both the teacher and parent portals, along with syllabus coverage and any special instructions for each paper.

Question 26

Can we support different grading systems, like GPA or percentage?

Accepted Answer

Yes. Wasiaxis supports percentage, GPA, letter grades, or a custom rubric per curriculum, and different classes can even use different systems simultaneously — useful for schools running both national and international tracks.

Question 27

How are report cards generated?

Accepted Answer

Report cards are generated automatically once grades are entered, pulling in attendance, teacher remarks, and co-curricular assessments into a branded PDF template that reflects your school’s letterhead and grading policy.

Question 28

Can students or parents track exam results online?

Accepted Answer

Results are published to the parent and student portals as soon as they are finalized by the exam controller, with historical results from previous terms remaining accessible for progress tracking.

Question 29

What can parents see and do in the portal?

Accepted Answer

Parents can view attendance, grades, fee status, homework, timetables, and school announcements, message teachers directly, and pay fees — all from a single mobile-friendly dashboard, without needing to contact the school office for routine updates.

Question 30

Is there a mobile app, or is the portal web-only?

Accepted Answer

Wasiaxis offers a responsive web portal along with dedicated iOS and Android apps, so parents receive push notifications for attendance, fee due dates, and announcements even without opening a browser.

Question 31

Can parents message teachers directly through the platform?

Accepted Answer

Yes. A built-in messaging module lets parents contact their child’s teachers within school-defined hours, and conversations are logged for the academic coordinator’s visibility, keeping communication professional and auditable.

Question 32

What if a family has more than one child at the school?

Accepted Answer

A single parent login can be linked to multiple children, even across different classes or campuses, letting guardians switch between profiles from one dashboard instead of maintaining separate accounts.

Question 33

How is student data protected?

Accepted Answer

All data is encrypted in transit and at rest, hosted on infrastructure with regular independent security audits. Role-based access ensures staff only see the records relevant to their job, and every sensitive action is logged for traceability.

Question 34

Can we control what different staff roles are allowed to see?

Accepted Answer

Yes. Granular role-based permissions let you decide exactly what a teacher, accountant, front-desk staff member, or branch admin can view or edit — for example, a teacher can enter grades but cannot access fee records.

Question 35

Is Wasiaxis compliant with data protection regulations?

Accepted Answer

Wasiaxis is built around data minimization and consent principles aligned with regulations such as GDPR, with configurable data retention policies so schools can meet their local jurisdiction’s requirements for student data handling.

Question 36

What happens to our data if we stop using Wasiaxis?

Accepted Answer

You retain full ownership of your data at all times. On request, we provide a complete export of student, staff, and financial records in Starter formats, and permanently remove your data from our servers within the agreed retention window.

Question 37

How long does implementation and data migration take?

Accepted Answer

A typical school is fully onboarded within two to four weeks, including migrating existing student, staff, and fee records from spreadsheets or another ERP. A dedicated implementation specialist manages the migration alongside your admin team.

Question 38

What support channels are available if something goes wrong?

Accepted Answer

Support is available via live chat, email, and phone during business hours, with priority response for enterprise plans. A searchable help center and video tutorials are also available for self-service troubleshooting.

Question 39

What is your system uptime and how are outages communicated?

Accepted Answer

Wasiaxis targets 99.9% uptime, backed by a public status page. In the rare event of planned maintenance or an incident, affected schools are notified in advance by email with expected resolution timelines.

Question 40

Do you provide training for staff who are new to digital systems?

Accepted Answer

Yes. Onboarding includes live training sessions for administrators, teachers, and front-desk staff, plus role-specific video guides, so even staff with limited prior software experience become confident using the platform quickly.

Frequently Asked Questions

General

Admissions

Student Management

Teachers

Attendance

Fees

Examinations

Parent Portal

Security

Technical Support

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